A Small Shipping Update 💛
3 days ago
– Fri, Aug 14, 2026 at 11:03:07 PM
My dear backers,
I want to share a small update regarding shipping and also thank you for your patience with me. I’m doing my best to answer everyone as quickly as possible and to personally look into every issue that comes up.
At the moment, I’ve encountered some problems with shipments to Australia and New Zealand, and unfortunately, these issues appear to be connected directly with Australia Post. I am continuously in contact with their support team and trying to understand what is happening. Unfortunately, I have no control over how quickly they respond or how quickly they resolve an issue on their side.
The reason for the problem is still not completely clear to me. It may be another technical issue. I actually experienced a similar problem at the very beginning when I was creating shipping labels, and it was eventually fixed on their side. I’m hoping that this situation will be resolved as well.
I have also received messages from some backers regarding high customs fees. I completely understand how frustrating unexpected additional costs can be. Unfortunately, customs duties, import taxes, and fees are determined by the destination country and international import regulations, and I have absolutely no ability to control or change their amount.
This entire fulfillment process has taught me a lot. For my next project, I am planning to ship internationally directly from China. I know that some backers previously did not like this option for different reasons, but after going through fulfillment myself, I’ve realized that I simply cannot create a shipping solution that will make absolutely everyone happy.
What I can do is continue trying to find the most affordable and reliable option possible.
I genuinely want to help everyone. I want people from different countries to have the opportunity to support my decks without shipping becoming impossibly expensive. I want every package to arrive safely, and when something goes wrong, I want to help resolve it.
But I also want to remind you that behind this project there isn’t a fulfillment department or a large company. My team currently consists of exactly zero people. 😅 I create the decks, communicate with manufacturers, prepare the campaign, manage surveys, organize fulfillment, answer messages, solve shipping problems, and handle everything else myself.
I wish I could control postal systems, customs regulations, international shipping agreements, and delivery times, but unfortunately, I’m neither God nor the president. I’m just one person doing everything I possibly can to make this project work. ❤️
If you are experiencing a problem with your shipment, please know that I am not ignoring you. I am working through messages and issues one by one, and I will continue doing everything that is within my control to help.
Thank you so much for your patience, kindness, and understanding. And most importantly, thank you for supporting my work and making this project possible in the first place.
With love,
Dasha ❤️